Instead we replied publicly, and the user updated their review. Even though we knew it wasn’t meant for us, we couldn’t just delete the comment. There are very strict guidelines for flagging reviews, take this recent case for example.Ī user accidentally left a review for their new, and apparently underwhelming, laptop on our page by mistake. We can’t just delete a comment because we don’t like it.

Some review sites allow businesses to remove negative reviews, which is completely counter to what we wanted to achieve. Reviews written on Trustpilot are published instantly, with no moderation or review process. The same thought would cross our minds, too. Even if internally we knew we were being 100% honest and sharing the good, the bad, and the ugly, because it was coming from us, how could a user truly trust it? After all, we’re people and consumers just like you - we get it. One of the main reasons we never shared reviews our customers sent in was the inherent bias involved. Here is why we chose to partner with Trustpilot.** Impartial As a developer-led company, we immediately thought of creating our own review portal, but it quickly became apparent that it wouldn't work for our needs.Ī third-party review company seemed like the best solution, but we had high requirements and expectations. There are inherent issues with sharing reviews like that, not least of which are organization and monitoring.

It helps us to know what’s going right and what needs to be improved, so it’s always welcome! Comments like these would be shared within the team and sometimes externally, but never in a formal way. Throughout the years, our users have been kind enough to take the time to send feedback, good and bad. After crossing the completely arbitrary threshold of 1,000 reviews, we thought it’d be a good time to talk about why we chose to partner with Trustpilot. No matter what product we’re working on, we try to remember there’s a person on the other side of the screen, not an anonymous user. Macrium has always taken pride in our reputation for not only a technically superior product, but our customer service.

Macrium backup review